WHEN WILL I GET MY ORDER?

Usually, it takes 3-7 days to fulfill an order and then it is shipped out. The shipping time depends on your location, but can be estimated as follows:

• USA: 3-4 business days
• Europe: 6-8 business days
• Australia: 2-14 business days
• Japan: 4-8 business days
• International: 10-20 business days

WHERE WILL MY ORDER SHIP FROM?

We work with a fulfillment company with facilities worldwide!

WILL I BE CHARGED BY CUSTOMS FOR MY ORDER?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DO NOT HAVE IT.

WHAT SHOULD I DO?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address.
• Ask your local post office if they have your package.
• Stop by your neighbors in case the courier left the package with them.
• If the shipping address was correct, and the package wasn't left at the post office or at your neighbor's. Get in touch with us with your order number.

SHIPPING AND DELIVERY HAS CHANGED DRASTICALLY SINCE COVID-19. IT IS VERY IMPORTANT THAT PATIENCE IS GIVEN ON ALL PARTS. PLEASE DO YOUR DUE DILIGENCE TO ASSURE NO MISTAKES HAVE BEEN MADE BEFORE CONTACTING US.

You should double and triple check addresses for billing and shipping to protect your order.